Terms of service

1. Scope of application

The following General Terms and Conditions shall apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is understood as any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is understood as a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.

2. Contractual partner, conclusion of contract, correction options

The purchase contract shall be concluded with carisco GmbH & Co. KG.

By placing the products in the online shop, we submit a binding offer to conclude a contract for these items. You may initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract shall be concluded when you accept the offer for the goods contained in the shopping basket by clicking on the order button. Immediately after sending the order, you shall receive a confirmation by e-mail.

3. Contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English

We shall save the contract text and send you the order data and our General Terms and Conditions in text form. You may view the text of the contract in our customer login.

4. Terms of delivery

We shall deliver free of shipping costs.

We shall only deliver by way of mail order. Unfortunately, it shall not be possible to collect the goods yourself.

5. Payment

The following payment methods are available in our shop:

PayPal, PayPal Express
In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, validate your identity with your access data and confirm the payment instruction. The payment transaction shall be carried out by PayPal immediately after the order is placed. You will receive further information during the ordering process.

PayPal can offer registered PayPal customers – selected according to their own criteria – additional payment methods in the customer account. However, we have no influence on the offering of these payment modalities; other individually offered payment modalities may affect your legal relationship with PayPal. You can find more information about this in your PayPal account.

Sofort by Klarna
In order to be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, validate your identity accordingly and confirm the payment instruction. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.

Klarna
In co-operation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise stipulated below, payment via Klarna shall require a successful address and credit check, and is made directly to Klarna. Further information can be found under the respective payment option and in the order process.

Purchase on account via Klarna
The invoice amount is due 14 days after shipment of the goods and receipt of the invoice.

Klarna credit card
Enter your credit card details during the order process. Your card will be debited by Klarna immediately after placing the order. An address and credit check shall not take place.

Klarna direct debit
You issue Klarna with a SEPA direct debit mandate. Klarna will inform you about the date of the account debit (a so-called “pre-notification”). The account will be debited after the goods have been dispatched.

Payment by instalments via Klarna
You can pay the invoice amount in monthly instalments of at least 1/24 of the total amount. The minimum instalment is EUR 6.95.

6. Transport damage

Should goods be delivered with obvious transport damage, please register your complaint regarding such defects to the deliverer as soon as possible and contact us immediately. Failure to register a complaint or to contact us shall have no consequences for your legal claims and their enforcement, in particular, your warranty rights. However, this will help us to assert our own claims against the carrier or the transport insurance company.

7. Warranty and guarantees

7.1 Liability for defects

The statutory liability for defects shall apply.

7.2 Guarantees and customer service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

8. Liability

We shall always be liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents

·         in the event of injury to life, limb or health,

·         in the event of a wilful or grossly negligent breach of duty,

·         for guarantee-related promises, if agreed, or

·         insofar as the scope of application of the German Product Liability Act (Produkthaftungsgesetz) applies accordingly.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and upon the observance of which the contractual partner may regularly rely (so-called “cardinal obligations”) due to slight negligence on our part, our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, any claims for damages are hereby excluded.

9. Dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can access here. We are prepared to participate in an out-of-court arbitration procedure before a consumer arbitration board.
The arbitration board “Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V.”, located on Straßburger Straße 8, 77694 Kehl am Rhein, Germany, is responsible, www.verbraucher-schlichter.de.

GENERAL TERMS AND CONDITIONS (GTC) created with the aid of Trusted Shops